Shipping Policy

1. Order Processing
- All orders are processed within 2-3 business days.
- Orders placed on weekends or holidays will be processed the next business day.

2. Shipping Methods
- We offer standard and expedited shipping options.
- Shipping times may vary based on your location

3. Shipping Costs
- Free shipping will be available for all orders.

4. Tracking Information
- Once your order is shipped, you will receive a confirmation email with tracking information.
- Use the provided tracking details to monitor the status and location of your package.

5. International Shipping
- We currently offer international shipping to selected countries.
- International shipping rates and delivery times vary.

Return Policy

1. Returns and Exchanges
- If you are not satisfied with your purchase, you may return or exchange items within 30 days from the date of purchase.
- Products must be in their original condition, unused, and with all original packaging.

2. Return Process
- Contact our customer service team to initiate a return or exchange.
- Please include your order number and reason for the return.

3. Refund or Exchange
- Refunds will be processed to the original payment method.
- Exchanges will be shipped after the returned items are received and inspected.

4. Return Shipping
- Customers are responsible for return shipping costs, unless the return is due to a product defect or an error on our part.

5. Damaged or Defective Items
- In the rare event that you receive a damaged or defective item, please contact us immediately for assistance.

6. Refund Timing
- Refunds are typically processed within 7 business days after receiving the returned items.

We strive to make your shopping experience seamless and enjoyable. If you have any questions or concerns, please don't hesitate to reach out to our customer service team. Your satisfaction and your pet's happiness are our top priorities.